FAQS | Mysite

Facts and Questions

HOW DO I ORDER?

 

After you pick a style that you would like to purchase just write in the text box which print or colour you would like it made up in. Somtimes customers would like two different fabrics used on their swimsuits. for example cutout swimsuit - 80s floral on top dark pink on bottom. This helps you customise your swimsuit making it unique.

 

WHAT SIZE AM I?

 

If your unsure about what size to order. Here are the sizes and mesaurements.

 

 

 

 

 

 

 

 

 

 

HOW LONG WILL MY ORDER TAKE?

 

Each order is handmade in the UK after you have completed your order. Each order can take up to 4-6 weeks plus shipping.

please bare this in mind before ordering all orders are hand made and due to high demand can take this long.

 

uk shipping - 1-2 working days

international shipping - 5-7 working days 

With been busy may not be able to get back back to messages straight away 

HOW DO I RETURN OR EXCHANGE?

Please make sure tag and hygiene sticker is still in place unless we cant except it.

we only except returns within 14 days.  Please send all returns back to

alex kate

the old mill

Barwick lane

 Yarm

TS15 9JR

UK

make sure your parcel is tracked when returning.

you can cancel your order within 14 days

we do not pay for the price return unless faulty 

please note all refunds can take up to 14 days to go back on to the card you made payment with from the date it is signed for by us.

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+447733440415

INFO@ALEXKATETHELABEL.COM